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Panastat Voice Recording From Torkard Telecom
Record is a comprehensive extension and line side recording solution packed with innovative features to search, record, play and archive calls. Leading edge web technologies ensure that Record is the most powerful yet easiest to use call recording solution available. |
Two of the main reasons for companies investing in recording are dispute resolutionand call centre quality and training. Both demand different approaches to voice capture and storage, but both also
require users to consider a variety of common factors when planning their voice recording.
Statutory or regulatory imperative is the primary driver of this trend. In the financial sector, for instance, where millions are traded over the phone every day,
comprehensive voice record keeping is now a mandatory requirement; the Financial Services Association demands that voice transactions be as easily recovered and audited as any other kind of
electronic record. This means that not only must financial traders employ a "blanket" policy of capturing all voice transactions, both inbound and outbound but they must also be able to accurately recover the records of those transactions in a "reasonable time" and also guarantee their authenticity.- Liability: Resolve disputes & protect your business with recorded evidence
- Quality control: Improve employee performance & customer satisfaction
- Security: Detect or deter security breaches & inappropriate calls
- Training: Coach your employees with examples of high & low quality calls
- Marketing data: learn about your customers & their response to marketing campaigns
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